Refund Policy

At FirthlanePark, we take pride in the quality of our products and service. Our refund policy is designed to ensure complete satisfaction with your purchase. If you are not satisfied with your order, we are here to help.

Conditions for a Refund

All refund requests must be made within 30 days of the original purchase date. To be eligible for a return and refund, your item must be unused and in the same condition that you received it.

Refund Process

To initiate a refund, please contact our support team via our website at firthlanepark.sbs or call us at +39 0931 461763. Provide your order number and reason for the request. We will guide you through the process of sending the product back.

Shipping Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Send your item to: Pizzeria Bella Napoli, 96100 Siracusa SR, Via Vittorio Emanuele, 75, Italy. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

Refund Approval

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Partial Refunds and Exchanges

We only provide partial refunds in certain cases of missing parts, or items not in their original condition. If an exchange is more suitable for your situation, please specify this when you contact us and we will accommodate your request where possible.

Non-Refundable Items

Several types of goods are exempt from being returned, including gift cards and downloadable products. Additionally, perishable goods such as food cannot be returned.

Delays or Issues

If you haven’t received a refund yet, first check with your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If after doing this you still have not received your refund, please contact us at firthlanepark.sbs.

More Information

This refund policy is subject to changes and we reserve the right to modify it at any time. For the latest updates, please visit our website. For any questions or additional information regarding refunds, please contact us at firthlanepark.sbs or call +39 0931 461763.

Last Updated: April 1, 2023